Comprehensive Shipping, Delivery, Returns & Refund Policy

Effective Date: October 12, 2026

Website: https://feelandeal.com

Parent Entity: Feel & Deal (Delhi NCR, India)

1. Overview & General Policy Scope

Welcome to Feel & Deal (referred to as “we,” “us,” “our,” or “Feel & Deal”). We are committed to supplying high-quality industrial tools, HVAC/R replacement components, electrical distribution gear, automation controls, and precision testing instruments across India.

This Shipping, Delivery, Returns & Refund Policy governs all purchases made through feelandeal.com. By placing an order with us, you (the “Customer,” “Buyer,” or “User”) agree to be bound by the terms outlined below. If you represent a business entity, you confirm that you have the authority to bind that entity to these conditions.

2. Order Processing & Dispatch Timelines

2.1 Order Verification & Acceptance

All orders placed on feelandeal.com are subject to stock availability, payment clearance, and verification of shipping address details. We reserve the right to cancel or place on hold any order flagged for fraudulent activity or inaccurate delivery details.

2.2 Standard Dispatch Timelines

  • In-Stock Standard Items: Orders are processed, packed, and dispatched within 24 to 48 business hours following successful payment confirmation.

  • Bulk Industrial & Heavy Machinery Orders: Orders requiring special freight packaging, palletization, or custom cable-cutting may require 3 to 5 business days prior to dispatch.

  • Dispatch Days: Dispatches occur from Monday through Saturday between 10:00 AM and 7:00 PM IST (excluding national holidays and regional transport strikes).

3. Shipping Destinations & Delivery Timelines

3.1 Geographic Coverage

We ship across Delhi NCR (including Delhi, Noida, Gurgaon, Ghaziabad, and Faridabad) and to all serviceable pin codes across Pan-India through accredited commercial logistics and courier networks.

3.2 Estimated Transit Times

Region Transit Time (Post-Dispatch)
Delhi NCR 1 to 2 Business Days
Metro Cities (Mumbai, Bengaluru, Kolkata, Chennai, etc.) 2 to 4 Business Days
Rest of India (Tier 2 & Tier 3 Cities) 4 to 7 Business Days
Special Regions / Remote Pin Codes 7 to 10 Business Days

Disclaimer: Delivery estimates are provided by third-party logistics partners. Feel & Deal is not liable for transport delays caused by severe weather conditions, highway blockades, natural disasters, or local regulatory inspections.

4. Shipping Rates, Freight & Duty Charges

4.1 Shipping Fee Calculation

Shipping charges are calculated at checkout based on:

  1. Dead weight vs. Volumetric weight (whichever is higher).

  2. Destination pin code zone.

  3. Express vs. Standard surface transport options.

4.2 Heavy / Volumetric Cargo Freight

For heavy equipment (such as industrial compressors, large condenser coils, or heavy-duty panel boards), delivery may be arranged via surface logistics (Logistics Carriers/Transport Hubs). In such cases, door delivery or door pickup conditions depend on local transport carrier accessibility.

5. Order Tracking & Delivery Handover

5.1 Order Tracking

Once your shipment leaves our Delhi NCR hub, an automated notification containing the Waybill / Airway Bill (AWB) number and courier tracking link will be sent via email and SMS/WhatsApp. You can also monitor real-time shipment updates under your My Account dashboard or the Track Your Order page.

5.2 Delivery Acceptance Protocol

At the time of delivery, the buyer or authorized receiver must:

  1. Inspect the exterior shipping box/crate for signs of severe damage, tearing, or tampering before signing the proof of delivery (POD).

  2. If the package appears severely crushed, open, or re-taped, record an unboxing video or note “Package Received Damaged” on the courier delivery receipt before signing.

6. Order Cancellation Policy

6.1 Cancellation Prior to Dispatch

You can request a full order cancellation prior to dispatch without any cancellation fee.

  • To cancel, email support@feelandeal.com or WhatsApp +91 9577-01-0100 with your Order Number.

  • Full refunds will be credited back to your original payment account within 3 to 5 working days.

6.2 Cancellation Post-Dispatch

Once an order has been shipped and handed over to the carrier, it cannot be canceled in transit. If you decline delivery upon courier arrival, round-trip freight/shipping charges will be deducted from your final eligible refund.

7. Returns & Replacement Policy

Due to the sensitive nature of industrial machinery, electrical components, and specialized testing equipment, our return policy strictly enforces quality verification to maintain safety standards.

7.1 Return Eligibility Window

We accept return or replacement requests within 7 days from the date of package delivery.

7.2 Valid Grounds for Return or Replacement

A return or replacement request will be accepted under the following verified conditions:

  1. Dead on Arrival (DOA) / Manufacturing Defect: The equipment fails to power on or function out of the box due to a manufacturing flaw.

  2. Transit Damage: The product suffered physical breakage or structural deformation during transit.

  3. Mismatch / Wrong Item Delivered: The delivered item differs in model number, technical rating, brand, or specifications from what was ordered on feelandeal.com.

7.3 Non-Returnable Products & Conditions

Returns will NOT be approved under the following circumstances:

  • Products returned without original manufacturer boxes, serial number tags, test certificates, accessories, and user manuals.

  • Electrical components (such as contactors, relays, or switches) showing signs of installation, short-circuiting, high-voltage surge burn marks, or improper wiring by the customer.

  • Custom-cut items (e.g., specific lengths of copper tubing, wires, or insulating sleeves).

  • Consumables or single-use industrial sealants/chemicals once unsealed.

  • Products submitted after the 7-day post-delivery window.

8. Return Claim Procedure

To ensure a smooth resolution, please follow these steps:

  1. Submit Request: Contact our customer service team within 7 days of delivery via email (support@feelandeal.com) or WhatsApp (+91 9577-01-0100).

  2. Provide Verification Media: Attach your Order ID, tax invoice, and mandatory clear unboxing photos and video showing the product defect/damage and original packaging labels.

  3. Claim Review: Our technical team will review the submitted media within 24 to 48 hours.

  4. Reverse Pickup or Shipping:

    • Reverse Pickup: Where available, we will schedule a reverse pickup through our logistics network.

    • Self-Ship: If reverse pickup is unavailable in your pin code, we will request you to ship the product back to our Delhi NCR distribution facility using a trackable courier service. Reasonable self-ship courier charges will be reimbursed upon proof of shipping receipt.

9. Refund Process & Timelines

9.1 Quality Check & Verification

All returned items undergo a mandatory physical and technical inspection at our Delhi NCR warehouse. Inspection takes 2 business days from the date the return shipment is received.

9.2 Refund Approval & Deductions

  • If the return claim is validated (e.g., wrong/damaged item sent by us), a 100% full refund or free replacement will be issued.

  • If a return is requested due to customer ordering error or change of mind (where approved), original shipping charges and reverse freight fees may be deducted from the refund amount.

9.3 Refund Timelines & Payment Method

Approved refunds will be processed back to your original source payment method:

  • UPI / Wallet / Net Banking: 2 to 4 Business Days.

  • Credit / Debit Cards: 5 to 7 Business Days (depending on your card issuer bank).

10. Contact Us

For any queries regarding shipping status, returns, freight quotes, or order support, please reach out to our team:

  • Legal Entity Name: Feel An Deal

  • Email Support: support@feelandeal.com

  • Phone / WhatsApp: +91 9577-01-0100

  • Working Hours: Monday to Saturday (10:00 AM – 7:00 PM IST)

  • Operational Address: Delhi NCR, India